Smart tips you don't need to go to your branch for
Trying to avoid crowds to help stop the spread of Covid-19? Here are 4 everyday banking needs you can handle digitally with your hand-held devices.
- Make fund transfer and FX transaction: Only few simple clicks, you are now able to transfer funds between different accounts or pay your HSBC credit card bills as well as process foreign exchange (FX) transactions via our digital channels. (Please refer to service chart below for more details)
- Open Term Deposit: With our online banking and phone banking service, you don’t need to visit our branch to make term deposits or update maturity instructions anymore.
- Unit Trusts Investment: You can also place your order of fund investment over our digital platform of online and phone banking services.
- Stock/ETF Investment: Our online and phone banking services can also assist you to manage your portfolio anytime, anywhere.
| Transactions | Online Banking | Mobile Banking | Phone Banking |
|---|---|---|---|
| Transfers / Foreign Exchange note1 | V note2 | V note3 | V note4 |
| Open Term Deposit or Update Maturity Instructions | V | Not available | V |
| Unit Trusts Investment | V | Not available | V |
| Stock/ETF Investment | V | Not available | V (Only support limit order) |
| Transactions | Transfers / Foreign Exchange note1 |
|---|---|
| Online Banking | V note2 |
| Mobile Banking | V note3 |
| Phone Banking | V note4 |
| Transactions | Open Term Deposit or Update Maturity Instructions |
| Online Banking | V |
| Mobile Banking | Not available |
| Phone Banking | V |
| Transactions | Unit Trusts Investment |
| Online Banking | V |
| Mobile Banking | Not available |
| Phone Banking | V |
| Transactions | Stock/ETF Investment |
| Online Banking | V |
| Mobile Banking | Not available |
| Phone Banking | V (Only support limit order) |
Note1: If you perform exchange transactions between New Taiwan Dollars and foreign currencies from all channel, the cumulative exchange ceiling per person per business day must be lower than the equivalent of TWD $500,000 (the ceiling is TWD$499,999).
Note2: Online Banking transactions include local currency transfer、foreign exchange、foreign currency transfers、bill payments to your HSBC credit card and global transfers. In terms of daily limit and restrictions for foreign currency transfers, please refer to FAQ for more details.
Note3: Mobile Banking transactions include HSBC domestic own transfers、foreign exchange 、HSBC saved payee transfers、non-HSBC saved payee local currency transfers and bill payments to your HSBC credit card. In terms of daily limit and restrictions for foreign currency transfers, please refer to FAQ for more details.
Note4: Phone Banking transactions include HSBC domestic own transfers、foreign exchange 、HSBC saved payee transfers、non-HSBC saved payee local currency transfers and bill payments to your HSBC credit card. The daily limit for foreign exchange between foreign currency accounts and foreign currency accounts is TWD $25,000,000 per business day. The daily limit for international foreign currency transfers is TWD $5,000,000 per business day
COVID-19 Guidance
To help you in the times of COVID-19, we're working hard to make sure you have the guidance.
Beware of Covid-19 Phishing Scams
The coronavirus could accelerate activities of cyber criminals who prey upon the public's concerns.
HSBC will not contact you to request that you provide or verify your:
- Full social security or account numbers
- One-time password, account username or password
- Answers to security questions over the phone
In addition, please be reminded that fraud scams is increasing, for instance, a fake call/email/SMS from MOHW/WHO, online mask/forehead thermometer auction, release installment, Smishing….etc. You can refer to 165 anti-fraud news link: (https://165.npa.gov.tw/#/articles/news)
Learn more on how to protect yourself from scams here.
