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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
Maintenance Date and Timing Function Affected/Suspended
Public Website N/A N/A
Personal Internet Banking / Mobile Banking Service

Sunday, 6 October (00:30 A.M. ~ 10:05 A.M.) 

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Service Down

Service Down *

Inter-bank Transfers Service Down **

Insurance Dashboard

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)

Service Down

Credit Card Phone Service / Phone Banking Service

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) **

Saturday, 19 October (00:00 A.M. ~ 06:00 A.M.) ***
Sunday, 20 October (00:00 A.M. ~ 08:00 A.M.) ****

Service Down

Service Down *

Service Down **

Service Down ***
Service Down ****

Internet Credit Card Service

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Service Down

Visa Debit Card

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) **

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) ***

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) ****

Service Down

Service Down *

Service Down **

Service Down ***

Service Down ****

ATM Machine

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) *

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) **

Service Down

Service Down *

Service Down **

Online Transaction with OTP Security Verification (include credit card and debit card)

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Service Down
Saving Account Online Application

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) *

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) **

Service Down

Service Down *

Service Down **

Personal Loan Online Application

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Service Down

Service Down *

Service Down **

Credit Card Online Application

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Service Down

Credit Card Event Register Platform N/A
N/A
Credit Card MGM Application N/A
N/A
Credit Card transaction Notice

N/A

N/A

eBill (payment)

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) ***

Service Down

Service Down *

Service Down **

Service Down ***

i-Invest for online unit trusts/i-Invest for online trading Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)
Service Down
My investment portfolio Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)
Service Down
Global Transfers


FX Order Watch


Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
Public Website
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 10:05 A.M.) 

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Function Affected/Suspended

Service Down

Service Down *

Inter-bank Transfers Service Down **

Services Affected
Insurance Dashboard
Maintenance Date and Timing

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)

Function Affected/Suspended

Service Down

Services Affected
Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) **

Saturday, 19 October (00:00 A.M. ~ 06:00 A.M.) ***
Sunday, 20 October (00:00 A.M. ~ 08:00 A.M.) ****

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Service Down ***
Service Down ****

Services Affected
Internet Credit Card Service
Maintenance Date and Timing

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Function Affected/Suspended

Service Down

Services Affected
Visa Debit Card
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.) *

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) **

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) ***

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) ****

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Service Down ***

Service Down ****

Services Affected
ATM Machine
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) *

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) **

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Services Affected
Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Function Affected/Suspended
Service Down
Services Affected
Saving Account Online Application
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) *

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) **

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Services Affected
Personal Loan Online Application
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Services Affected
Credit Card Online Application
Maintenance Date and Timing

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.)

Function Affected/Suspended

Service Down

Services Affected
Credit Card Event Register Platform
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Credit Card MGM Application
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Credit Card transaction Notice
Maintenance Date and Timing

N/A

Function Affected/Suspended

N/A

Services Affected
eBill (payment)
Maintenance Date and Timing

Sunday, 6 October (00:30 A.M. ~ 08:30 A.M.)

Friday, 18 October (05:00 A.M. ~ 07:00 A.M.) *

Sunday, 20 October (00:30 A.M. ~ 08:30 A.M.) **

Sunday, 27 October (01:00 A.M. ~ 06:30 A.M.) ***

Function Affected/Suspended

Service Down

Service Down *

Service Down **

Service Down ***

Services Affected
i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)
Function Affected/Suspended
Service Down
Services Affected
My investment portfolio
Maintenance Date and Timing Sunday, 13 October (00:30 A.M. ~ 06:30 A.M.)
Function Affected/Suspended
Service Down
Services Affected
Global Transfers
Maintenance Date and Timing
Function Affected/Suspended

Services Affected
FX Order Watch
Maintenance Date and Timing
Function Affected/Suspended

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click here to read more about loss reporting services on other credit card issuance institution. (THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)