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Frequently asked questions

Read FAQs for credit cards, debit cards, foreign exchange transactions, deposits, Premier services, opening an account, and Advance.

Frequently asked questions categories

Premier

 

Advance

 

Visa Debit Card

 

Credit Card

 

Online Banking

 

Banking Service

 

COVID-19 Guidance

 
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Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click here to read more about loss reporting services on other credit card issuance institution. (THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)